3B Knowhow · AI Support
The support engineer that never clocks off.
Every 3B customer gets a 24/7 AI support assistant with system-engineer-level access to our source code, change logs and documentation. It doesn't guess from a help article - it reads the code that runs your org. Tier 1, Tier 2 and Tier 3 ready.
3B Knowhow · AI Support
Online · 24/7Why it can actually answer
Most support bots read the FAQ. Ours reads the source code.
The Knowhow assistant is wired into the same repositories, release pipelines and documentation our own engineers use. When you ask why a matching rule behaves the way it does, it doesn't paraphrase a knowledge article - it inspects the rule evaluator, cross-references the change log for your installed version, and answers with citations. That's the difference between a chatbot and a support engineer.
Tier 1 · Tier 2 · Tier 3
Three tiers of support.One assistant.
Most vendors staff three escalation layers and make you wait at each one. Knowhow resolves across all three - instantly - and hands off to a named 3B engineer only when a code change or org access is genuinely required.
Tier 1 - answered before you finish typing
How-to questions, feature walkthroughs, configuration steps and "where do I click" - answered from the full documentation set, with links to the exact article and screenshots. No ticket queue, no first-line triage script.
Typical resolution: seconds
Tier 2 - it diagnoses, not just deflects
Unexpected behaviour, upgrade questions, config conflicts. Knowhow reads the change logs between your installed version and latest, checks the relevant engine logic, and tells you whether it's a setting, a known change or a defect - with the fix.
Typical resolution: minutes
Tier 3 - engineer-level, source in hand
Apex stack traces, loader JSON definitions, API contracts, integration edge cases. Because it reads the actual source, Knowhow reasons about root cause the way a 3B engineer would - and when code truly needs to change, it escalates with a complete diagnostic packet attached.
Escalation: pre-diagnosed, never cold
3bknowhow.com
One knowledgebase for the whole suite - and the assistant lives inside it.
Product guides, configuration references, API docs and the full release history forOnboarding,WFM & VMS,Formsand every other 3B product - kept current with every release, because it's published from the same pipeline that ships the packages. Browse it yourself, or ask the assistant and let it do the reading.
Always on shift
24 hours a day, every day. Your 2am scheduling question gets the same depth of answer as a Tuesday morning one.
Version-aware
It knows what changed in every release - so "why is this different since the upgrade" is a question it answers precisely.
Cited, not vibes
Answers link to the doc, change log entry or code path they came from. You can verify everything it tells you.
Backed by humans
When escalation is warranted it lands with a named 3B engineer - 15-minute P1 SLA, same as always.
Ready when you are
Stop queueing for answers your vendor already has.
Ask the Knowhow assistant anything about the 3B suite - or talk to a specialist about what AI-grade support looks like across your whole Salesforce estate.